The Sonicbristles® Help Centre
1. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from the "order tracking" section in our website.
2. How long is the delivery time?
Our goal is always to have your order delivered as fast as possible.
First, we fulfill your order within 48 to 72 hours. We will only be dispatching from our warehouses Monday - Friday. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend. Then, the postal services take care of your parcel, and the delivery may take between 5 to 12 business days.
If this delivery time is not exceeded, we invite you to wait a little longer, your order is on the way!
3. How can I track my package?
Once your order is shipped, we will send you an email of confirmation with a link to track your order. In case you haven't received it, just email us at: heretohelp@sonicbristles.com
4. Where will my parcel be deposited if I am absent during delivery?
If you are not at the reception of the parcel, the deliveryman will deposit it either in your mailbox when it is possible, or at the nearest post office.
5. What if I have filled a wrong delivery address?
If you made an entry error when confirming the order, contact us immediately. We can update your details before your order is shipped. Once the order is shipped, it will no longer be possible to make these changes.
6. Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out our support team by mail at: heretohelp@sonicbristles.com
7. What payment methods do you accept?
We accept secure payments for both local & international customers via credit card or debit card.
8. How long is the warranty period?
The Sonicbristles® Toothbrush offers a 2-year warranty period for all products.
9. What does the warranty cover?
The warranty covers for any manufacturing defects and any other defect arising during the normal use of our products. This does not take effect if the product has been used abnormally or fortuitously by the consumer.
Also excluded from the guarantee:
- Repairs performed by a third party other than Sonicbristles® Toothbrush.
- Changes made to the product
10. How can I claim my warranty?
Please first email us at: heretohelp@sonicbristles.com. We will ask you to send us visual elements to highlight the defect. Then we will ask you to return the item with your order number and the reason of return. Once received we will immediately mail you a new product.
11. Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store: www.sonicbristle.com
- The return or exchange request is made within 14 days of delivery
- The item should be still in its original packaging
To ask for a return, please contact our support team at heretohelp@sonicbristles.com
12. Can I exchange an item?
We do accept exchanges, and they follow the same conditions as returns. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
13. How can I contact you?
You can contact us directly via our online form or by email at: heretohelp@sonicbristles.com.